Privacy Policy

Last updated: 17 October 2026

This Privacy Policy explains how ("we", "us") collects and uses personal data through www.sonyservicescenter.in. We are an independent TV repair service provider. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Who we are

This website is operated by the following company, which is the Data Fiduciary responsible for your personal data:

• Legal entity:
• Registered address:
• Contact: support@sonyservicescenter.in ·

1. Data we collect

• Booking details you provide: name, phone number, email address, address/area, TV model, issue, warranty status, preferred date and time, and any notes.
• Technical data: IP address, browser/device type, pages visited, referring page and date/time of visit. We log these to secure the website, prevent spam and understand visitor numbers.
• Cookies and analytics data: only if you accept cookies (see below).

2. How we use your data

• To confirm, schedule and carry out your TV repair, and to contact you about it by phone, SMS, WhatsApp or email.
• To send your booking confirmation and booking ID.
• To prevent fraud, spam and abuse of our website.
• To measure and improve our website and advertising (with your consent).

We do not sell your personal data.

3. Sharing

We share data only with our technicians and service partners who need it to complete your repair, with hosting, email and analytics providers who process it on our behalf (web fonts are loaded from Google Fonts, which receives your IP address), and with authorities where required by law.

4. Cookies

We use one essential session cookie to keep the booking form secure. Analytics and advertising cookies (such as Google Analytics, Google Ads and Microsoft Advertising) are used only after you click "Accept" on the cookie banner. You can change your choice at any time by clearing your browser's site data for this website.

5. Retention

Booking records are kept for as long as needed to provide the service, handle warranty claims and meet legal and tax obligations. Visitor logs are deleted automatically after 90 days.

6. Security

We use HTTPS encryption, access-controlled admin systems and reasonable technical safeguards to protect your data. No method of transmission over the internet is completely secure.

7. Your rights

You can ask to access, correct or delete your personal data, or withdraw consent, by emailing support@sonyservicescenter.in or calling . We will respond within a reasonable time as required by law.

8. Changes

We may update this policy. The latest version is always available on this page. Also see our Terms & Conditions.

Need your TV fixed? Book a Sony TV repair or return to the home page.